May 19, 2010

Let’s Take The “Crisis” Out of “Crisis Communications:” Why is Everything A Fight?

*This post is the second in a seven part series on Energy Leadership.

In a June 2008 post at HRMorning.com (http://www.hrmorning.com/7-big-reasons-people-leave-their-jobs/), it was reported that 47 percent of people leave their jobs because of ineffective leadership and/or a poor relationship with their boss. These two reasons directly relate to Level 2 of the Energy Level Chart.

No matter where you go in life, there will always be people who appear to be searching for a fight. Whenever a new idea is pitched, whenever a different idea or concept is pushed, they tense up and dig in.

This attitude, this level of consciousness can become contagious if not dealt with. Case in point, once one person starts to exhibit this behavior; other people start to feel the tension in the room. And because that one person is viewing each transaction as a win or lose situation, everyone else begins to take on that attitude as well.

I know you understand this situation. Once this starts to occur, meetings become toxic environments and instead of creativity and excitement being the norm, anger is the main act. Don’t get me wrong, people who operate at this level get a lot done. But it is not necessarily because they are amazing or work to build consensus among the team. They gain success because other people don’t have the energy to fight, or even work with you. A team of “yes” men is created. That is bad in any industry. It is worse in the public relations field where we operate to share a great story about companies, people and products.

That’s why that statistic from HRMorning.com is so powerful. If almost half of people quit their jobs because of leadership and poor relationships, I don’t think I’m too far out there to say that it is this level that is causing the problem.

Anyone operating at this level in an organization creates defiant attitudes and it destroys teamwork. But we have a choice!

Imagine this situation:

You are a PR Executive at a mid-sized PR firm.  You are called into a meeting with one of your most important clients, who, out of nowhere, decides to rip you apart for something that was completely out of your control.   The client challenges your authority and knowledge, makes unfair accusations, and attacks your professional integrity, work ethic and commitment.

What are the possible responses?

Related posts:

  1. The Compassionate Leader: My Door is Always Open
  2. The Intuitive Leader, Energy Level 6
  3. Who’s The Victim?

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The Passionate Leader
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