Those Difficult Talks for PR Pros (sm) Workshop
It’s possible there are some who take delight in confrontation, but the fact is that most of us rank Unpleasant Workplace Discussion a few rungs below Shark Attack on the universal ladder of enjoyment.
Unfortunately, tough talks are a fact of business life. And here’s another fact: they don’t always go smoothly or even as planned. People are emotional beings and sometimes they just don’t want to “hear it.”
The good news is that there are basic strategies that can help make confrontations, verbal skirmishes and angry exchanges far more manageable.
Those Difficult Talks for PR Pros (sm) Workshop will help take the angst and anxiety out of office confrontations and help you keep your sanity in the process.
We’ll show you how to take other people’s emotions and vulnerabilities into account and how to use them to make a bumpy road smoother. You’ll learn the power of framing how omitting extraneous details can make bad news easier to swallow. We’ll show you how to recognize when it’s not you those moments when your conversational counterpart isn’t responding to you but to other factors in his or her life.
And we’ll demonstrate how confronting difficulty head-on thoughtfully and sympathetically but without ego or emotion can earn you the respect and admiration not only of the other person in the room, but of everyone else in the office.
Those Difficult Talks addresses a topic that many would rather avoid. And while our workshop might not leave you relishing your next charged confrontation, it will leave you much better equipped to not only handle it, but benefit and grow from it as well.
Conflict resolution workshops can be customized for any industry or need.