Effective Communication Skills

This program focuses on building a toolbox of critical communication skills. Participants will practice tools like pulling rather than pushing others to get agreement, how to listen effectively, how to give a straight message to a fellow employee or client and how to manage personal criticism. Understanding the need for and developing the skills to get along with others more effectively and improve teamwork and client service is critical to achieving organizational goals and increasing work productivity. This program will also cover how to communicate with ourselves more effectively by managing our self talk or inner dialogue.

Upon completion participants will be able to:

• Develop a toolbox of communication skills
• Practice those communication skills needed to enhance teamwork
• Learn and practice listening skills
• Understand one’s personal and professional interfacing style
• Learn to turn personal criticism into productive feedback
• Combine a variety of communication skills to achieve interpersonal goals
• Use self-management skills to maintain personal energy and motivation